Terms & Conditions


zoriworld.com (the "Website") is the domain name owned by ZORIWORLD FASHION PRIVATE LIMITED, a company incorporated under the Companies Act, 1956 with its registered office at D/2, 2285, Vasant Kunj, New Delhi – 110070. The terms “Zori World”, “We”, “Us”, “Our” shall mean ZORIWORLD FASHION PVT. LTD. across all our policies (including privacy, shipping, returns and exchange policy) and this Terms and Conditions document. This Website allows the consumers to browse, select and purchase Zori World footwear (referred to as “Items”, "Products" or "Goods") from the Website.

These terms and conditions govern the use of the Website (the terms and conditions along with the privacy, shipping, returns and exchange policy shall hereinafter collectively be referred to as "Terms of Use"). For the purpose of these Terms of Use, “You”, “Consumer”, “Customer” or “User” shall mean any natural or legal person visiting or using the Website for any purpose. The User is allowed to surf the Website but must register with Us on the website to be able to make any purchase.

The mere use of this Website would constitute the User’s voluntary acceptance to subject themselves and all their actions / omissions to Our Terms of Use. If the User does not agree with the Terms of Use, then the User must refrain from using/visiting the Website.

We have the right to change/modify these Terms of Use, at any time without giving any prior notice to the User. It is the User’s responsibility to go through all the Terms of Use periodically for updates/changes. User’s continued use of the Site following the changes will mean that they are in agreement with the changes.

We shall not be liable for any damages to the systems/ technical instruments used by the User to visit/use the Website.

Any order for purchase or utility of services made by the User would constitute as their "offer" in response to our “invitation to offer” and will be subject to the Terms of Use and Our right to accept or reject such offer. Once an order has been placed with us, We shall send the Customer an email communication to acknowledge their offer and provide them with an order number. However, such acknowledgement would not constitute as Our acceptance to the offer; the offer will only be considered to have been accepted by Us when We dispatch the ordered Product(s). An email communication regarding the same would be sent to the User. Rejection of the Customer’s offer will also be done through an email communication form Our end, within a reasonable period of time.

The User is also taken to be in agreement with the following:

  1. Conduct of the User

The User must not:

  1. Host, display, upload, modify, publish, transmit, update, share or submit any information that:
  2. belongs to another legal person and to which the user does not have any right to;
  3. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • can cause damage to the Website and Zori World’s business;
  1. contains software viruses, trojan horse, keystroke logger, rootkit or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource or invade the privacy of other Users or Zori World;
  2. can harm minors in any way;
  3. violates any law for the time being in force or is fraudulent.
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation
  1. impersonate another person or organisation
  2. Hack the Website and/or collect any information through unauthorized access and/or sell such information
  3. Hack the website and/or upload any information which fits the description provided under subclause (a) of this section, and makes it look like it was upload by the authorized personnel of Zori World
  4. Indulge in phishing
  5. Use this website for marketing without Our prior written consent.
  6. Buy products from this website and resell them to a Third party.
  7. Bypass the security measures being employed by Us.

The failure to comply with these guidelines would result in the termination of the permission granted to the User by Us to access the services of Zori World; moreover, Zori World also has the right to remove any content which has been uploaded on/through the Website by Our employees or by the User.

  1. Indemnity

The User will indemnify Zori World against any damage, loss and cost/expenditure (including but not limited to attorney’s fees and any amounts paid by Us to a third party for settlement of a claim/dispute on the advice of legal professionals) that we might incur due to the breach of the Terms of Use by the User.

  1. Usage of Collected Data

All communication between the Us and the User done through the Website and/or through any links and communication channels provided on the Website would inevitably result in collection of certain information for business purposes. All such information would be governed by the Privacy Policy of Zori World.

It shall also be noted that when it comes to maintaining the confidentiality of the User’s registration Id and password for the Website, it their responsibility to keep such information as a secret from others to prevent unauthorized purchases and inappropriate content being uploaded from their Zori World account. In case unauthorized access of the User’s account is gained by a third party due to no fault of Zori World then, the User would be held accountable for all the actions being taken through that account till the time such a hi-jack comes to the knowledge of the appropriate authorities of Zori World.

  1. Use of Collected Information

Kindly go through our full Privacy Policy to learn how we use the information that the Users submit to us.

Zori World may also, from time to time, display pop-ups of randomly chosen Users’ first names, their city and the product that they purchased on the Website. Their contact information and full address will never be displayed in such a pop-up. The user can refuse to participate in the pop-up roulette by ________________.

  1. Monitoring

Zori World has the right to monitor all the content on the Website to ensure User’s compliance with the Terms of Use and to abide by any applicable legal statute, order, notification, regulation, authorized government request or court’s order.

  1. Mode of Payment

All payments for the purchase of Products on the Website can only be done via any one of the following means:

  • Credit Card
  • Debit Card
  • Internet Banking
  • Applicable Mobile Wallets
  • UPI
  • Bharat QR

The User must only use their lawfully owned Credit/Debit cards. Information like CVV or Pin does not get saved by Our payment gateway.

  1. Cancellation Policy

Zori World reserves the right to cancel any order/offer placed by the User as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order will be made in reasonable time.

The Customer, on the other hand, can only cancel their order/offer before such order/offer is accepted by Us. Orders that have already been processed cannot be cancelled by the Customer; in which case, a return request can be filed by the Customer post-delivery of the Goods.

The entire amount paid by the Customer to Zori World while placing an order will get refunded in case such order gets cancelled.

  1. Severability

If any provision of the Terms of Use shall for any reason be held to be invalid, illegal or legally unenforceable by a competent legal authority, then such invalidity, illegality or unenforceability shall not affect any other provision thereof, and the Terms of Use shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein.

  1. Limitation of Liability

Zori World is not to be held liable for any actions, omissions or services on the Website, linked to Our Affiliates or any Third Party. In case links to Third Party websites or those of our Affiliates are provided in Our website, it is to be noted that we have not undertaken any responsibility nor would we be held liable for evaluating their products, services or the content on their websites.

  1. Customer Communication

Customers by submitting their information to register with us or while making an order agree to receive order updates by Us via SMS and/or email. We may also inform Customers of the latest schemes and offers going on at Zori World using the aforementioned platforms.

  1. Return and Exchange Policy

Please visit our Returns and Exchanges tab to have a look at our full return and exchange policy.

Customers can exchange their ordered products only if:

  1. They have received the wrong product (a photo proof must be submitted for this);
  2. They are having size issues;
  3. There is a defect in the product (a photo proof will be required for this)

In case the Customer wants to return or exchange their product due to a reason which is not mentioned above, a request of the same can be made at  support@zoriworld.com. All return and exchange requests and parcel shipment must comply with our Return and Exchange policy.

Please note that Zori World will have the full right to either accept or reject return/exchange requests at their sole discretion.

  1. Governing Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India.